Pilacik bonsai at eBay (Thumbs down)

Congrats!

You could offer to sell him a couple of nice, new Kiku tools that don't have a "China" stamp on them...

Don Blackmond said:

I don't think this is true. It is extremely difficult to get negative feedback removed. Trust me. I had a foreign bidder leave negative feedback for me (I don't ship trees to foreign countries, and the listing said exactly that) and it took extreme measures to get it removed.

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Don was an eBay case opened in conjunction with this incident? That's the only time I'm aware of it happening.

herzausstahl said:

Don was an eBay case opened in conjunction with this incident? That's the only time I'm aware of it happening.

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yes, there was a case opened in conjunction.

coh said:

Are you saying ebay will remove the negative feedback while the case is open (until it is resolved), or permanently once someone opens a case? Doesn't really make sense to me. I would think that most of the time, people only go through the bother of opening a case when there really is a problem, i.e. when the negative feedback is warranted. Not saying you're wrong, as I have no experience with it...but it just doesn't make sense to me.

Chris

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After the case is concluded. I bought a case for a kindle with free shipping. The seller tried to ship it first class mail (max weight 13 oz) and it came postage due. I opened a case asking for the $ to be refunded. Seller ignored it & eBay sided in their favor. I found out later when I complained in a survey of the process that they can't award partial refunds ( person gave me a $10 eBay gift certificate to make up for it). So naturally I left negative feedback explaining what happened, then received a notice from eBay that it was being removed due to the result of the case.

Don Blackmond said:

yes, there was a case opened in conjunction.

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How long ago was that Don? I've only seen this trend in the last year and a half.

herzausstahl said:

After the case is concluded. I bought a case for a kindle with free shipping. The seller tried to ship it first class mail (max weight 13 oz) and it came postage due. I opened a case asking for the $ to be refunded. Seller ignored it & eBay sided in their favor. I found out later when I complained in a survey of the process that they can't award partial refunds ( person gave me a $10 eBay gift certificate to make up for it). So naturally I left negative feedback explaining what happened, then received a notice from eBay that it was being removed due to the result of the case.

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Well that appears to be your answer. I assume your negative feedback was removed because you lost the case.

Don Blackmond said:

Well that appears to be your answer. I assume your negative feedback was removed because you lost the case.

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But I've also seen it removed in a case the person won. Also could depend on who is reviewing it for eBay. A good barometer for all of us will be Dario's feedback in this case. If it stays or gets removed in a few weeks. As for your case Don, the feedback you received wouldn't have stopped me from buying from you. I usually see if the negative feedback lines up with the rest of the feedback or not. You can't please everyone and there's always that customer with unrealistic expectations.

herzausstahl said:

But I've also seen it removed in a case the person won. Also could depend on who is reviewing it for eBay. A good barometer for all of us will be Dario's feedback in this case. If it stays or gets removed in a few weeks. As for your case Don, the feedback you received wouldn't have stopped me from buying from you. I usually see if the negative feedback lines up with the rest of the feedback or not. You can't please everyone and there's always that customer with unrealistic expectations.

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It will be interesting to see if Dario's feedback sticks.

Before I buy from an ebay seller I always review feedback. I look at negative and neutral and try to figure out why its there and whether its warranted. I've seen some crazy reasoning provided for negative/neutral feedback.

Don Blackmond said:

It will be interesting to see if Dario's feedback sticks.

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FYI, it is still there as of today.

Hope you get that sorted out, I know how frustrating that can be.