sikadelic
Chumono
I purchased a JBP pre-bonsai from this seller at the beginning of the year. I immediately had concerns about its health and started a thread about it as it was my first pine. (thread: http://bonsainut.com/forums/showthread.php?13622-My-first-JBP)
Basically, I contacted the seller who told me to wait it out. I did as he instructed, which was to wait it out and see if it would bounce back. Unfortunately, the tree was most definitely dead as I (and you all) suspected. I was told to wait a number of weeks and let him know if it was indeed dead. This lead me to believe he would provide good customer service and either replace it or return my funds. I will quote our conversation below.
31 December Me: I received my tree today. I was very happy with the packaging as it arrived with no damage, however, I seriously question its health. I know it is dormant now, but the color of the foliage and candles concerns me.
1 Jan P: Hi this did come from a cold climate, So they will look like that, I do check the candle buds, if there soft and flexable, there are good , Keep outdoors in part sun only , and in 6 -8 wees it will get new fresh buds , These do shed needles as they do not keep the same ones there whole life cycle, Its just more noticable when it comes from a cold climate, , if you have any issues in the weeks to come just let us know , thans bye for now happy new years
18 Feb Me: I planted the tree in a grow box and my usual bonsai mix the day I received the tree. When I posted my pics on the forum I frequent, all the members said they thought it was dead already. what is my course of action if it does not wake up in a couple more weeks? it has not been stressed and has been cared for properly since I received it and temps are in the 70s here already. I already have buds swelling on my other trees.
19 Feb P: Hi these do come from a colder climate , so they do take longer, If they do not get new buds on the ends In the next few week just let us know , thnaks
15 Mar Me: This pine is most definitely dead. I can send pics if you like.
22 Mar Me: I sent you a message a week ago and you haven't responded. My pine is definitely dead.
28 Mar Me: I plan to contact eBay customer service on Monday to resolve this. I think I have given you a fair chance to respond.
29 Mar P: We dont replace months later, The time period is over for any retuns, or refund,
29 Mar Me: why did you tell me to let you know if it was budding in a few weeks? obviously the tree was dead when I received it and I expressed that to you in my initial messages if you refer back to them. you told me to wait. I did not receive a return or refund because you specifically told me to wait. That is unacceptable.
30 Mar P: ItS been over 3 months, a few weeks is not 3 months
30 Mar Me: Look at the first message I sent you. THE FIRST. Within 3 days, I told you it was dead. You told me to wait. On 19 Feb, you responded to another one of my concerned messages by telling me to wait a few weeks. That would have been exactly 4 weeks ago. This is absolutely terrible customer service. Review your own messages and our conversation. I am not trying to pull one over on you. I would happily keep the tree if it was alive when I got it.
You can tell from this message that I was accommodating as well as extremely gullible. I am pissed off even though I'm only out $20 bucks. I called customer service and was told that since it has passed the 90 day mark, they can't help me either. I don't fault ebay as I was unfamiliar with the claim policy and was a dumbass for thinking all folks out are decent sellers. I am just a nice guy like that. This post is to inform you of a shady person, as well as vent a little frustration.
Basically, I contacted the seller who told me to wait it out. I did as he instructed, which was to wait it out and see if it would bounce back. Unfortunately, the tree was most definitely dead as I (and you all) suspected. I was told to wait a number of weeks and let him know if it was indeed dead. This lead me to believe he would provide good customer service and either replace it or return my funds. I will quote our conversation below.
31 December Me: I received my tree today. I was very happy with the packaging as it arrived with no damage, however, I seriously question its health. I know it is dormant now, but the color of the foliage and candles concerns me.
1 Jan P: Hi this did come from a cold climate, So they will look like that, I do check the candle buds, if there soft and flexable, there are good , Keep outdoors in part sun only , and in 6 -8 wees it will get new fresh buds , These do shed needles as they do not keep the same ones there whole life cycle, Its just more noticable when it comes from a cold climate, , if you have any issues in the weeks to come just let us know , thans bye for now happy new years
18 Feb Me: I planted the tree in a grow box and my usual bonsai mix the day I received the tree. When I posted my pics on the forum I frequent, all the members said they thought it was dead already. what is my course of action if it does not wake up in a couple more weeks? it has not been stressed and has been cared for properly since I received it and temps are in the 70s here already. I already have buds swelling on my other trees.
19 Feb P: Hi these do come from a colder climate , so they do take longer, If they do not get new buds on the ends In the next few week just let us know , thnaks
15 Mar Me: This pine is most definitely dead. I can send pics if you like.
22 Mar Me: I sent you a message a week ago and you haven't responded. My pine is definitely dead.
28 Mar Me: I plan to contact eBay customer service on Monday to resolve this. I think I have given you a fair chance to respond.
29 Mar P: We dont replace months later, The time period is over for any retuns, or refund,
29 Mar Me: why did you tell me to let you know if it was budding in a few weeks? obviously the tree was dead when I received it and I expressed that to you in my initial messages if you refer back to them. you told me to wait. I did not receive a return or refund because you specifically told me to wait. That is unacceptable.
30 Mar P: ItS been over 3 months, a few weeks is not 3 months
30 Mar Me: Look at the first message I sent you. THE FIRST. Within 3 days, I told you it was dead. You told me to wait. On 19 Feb, you responded to another one of my concerned messages by telling me to wait a few weeks. That would have been exactly 4 weeks ago. This is absolutely terrible customer service. Review your own messages and our conversation. I am not trying to pull one over on you. I would happily keep the tree if it was alive when I got it.
You can tell from this message that I was accommodating as well as extremely gullible. I am pissed off even though I'm only out $20 bucks. I called customer service and was told that since it has passed the 90 day mark, they can't help me either. I don't fault ebay as I was unfamiliar with the claim policy and was a dumbass for thinking all folks out are decent sellers. I am just a nice guy like that. This post is to inform you of a shady person, as well as vent a little frustration.
