Rick Moquin
Omono
I ordered 3 pots from these folks late August. 2 out of 3 pots arrived broken a couple of weeks later.
The reason I am going public with this is because as of today nothing has come to a resolve. I informed Manhattan Bonsai that I would indeed go public with my mis-fortunes, as their customer service leaves allot to be desired.
The pots were ordered on the 11 Aug
Pots were received damaged 01 Sep, Manhattan Bonsai were contacted and photos were sent. They blamed it on the courier.
Filed a claim with UPS which informs me it is the shippers responsibility to file claims, not the customer. I get back to Manhattan Bonsai and I start getting what seems to be a run around.
UPS picked up the damaged goods on 03 Sep.
Contacted Manhattan 2 weeks later for a SITREP via e-mail. E-mail was ignored.
Contacted them again via feed back form on their website 24 Sep (as private e-mails are going unanswered), they state UPS is to blame and not to be pissed at them
03 Oct was told claim was settled with UPS and pots would ship Monday (05 Oct) tracking number to follow.
Recently got married therefore this was placed on the back burner. Returned 06 Nov from HM, still no pots. E-mails are being ignored, feedback forms unanswered and when called I get an answering machine. Called UPS today and they are looking into it. Regardless of outcome customer service from Manhattan Bonsai is non existent and IMO their establishment to be avoided.
Being in Canada it is difficult to acquire certain materials and hence require ordering from the US. I have had nothing but positive experiences in the past. I have received several orders from overseas as well.
IMO they handled the situation very poorly. Good customer service would have been when confronted with the photos of the broken goods, make restitution to the customer. Barring that, once they recieved their broken goods, re-ship replacements immediately. Under no circumstances should the customer be caught in the middle when disputing damage claims, that is what good customer service is about, not what I have been put through.
In closing IMO I definitely do not recommend nor endorse this business and will never order from them again.
The reason I am going public with this is because as of today nothing has come to a resolve. I informed Manhattan Bonsai that I would indeed go public with my mis-fortunes, as their customer service leaves allot to be desired.
The pots were ordered on the 11 Aug
Pots were received damaged 01 Sep, Manhattan Bonsai were contacted and photos were sent. They blamed it on the courier.
Filed a claim with UPS which informs me it is the shippers responsibility to file claims, not the customer. I get back to Manhattan Bonsai and I start getting what seems to be a run around.
UPS picked up the damaged goods on 03 Sep.
Contacted Manhattan 2 weeks later for a SITREP via e-mail. E-mail was ignored.
Contacted them again via feed back form on their website 24 Sep (as private e-mails are going unanswered), they state UPS is to blame and not to be pissed at them
03 Oct was told claim was settled with UPS and pots would ship Monday (05 Oct) tracking number to follow.
Recently got married therefore this was placed on the back burner. Returned 06 Nov from HM, still no pots. E-mails are being ignored, feedback forms unanswered and when called I get an answering machine. Called UPS today and they are looking into it. Regardless of outcome customer service from Manhattan Bonsai is non existent and IMO their establishment to be avoided.
Being in Canada it is difficult to acquire certain materials and hence require ordering from the US. I have had nothing but positive experiences in the past. I have received several orders from overseas as well.
IMO they handled the situation very poorly. Good customer service would have been when confronted with the photos of the broken goods, make restitution to the customer. Barring that, once they recieved their broken goods, re-ship replacements immediately. Under no circumstances should the customer be caught in the middle when disputing damage claims, that is what good customer service is about, not what I have been put through.
In closing IMO I definitely do not recommend nor endorse this business and will never order from them again.