Update on experience
Since initial reply, I have had more experience with Eastern Leaf. I ordered a Fukien tea and a large Chinese elm in December 2013. They arrived with frozen roots and died right away. I had no issue with getting replacements, although it took a very long time for them to decide to ship them (WELL after spring thaw). The replacements arrived in great shape, but the potting conditions were horrible. No drain screens, not wired into pots, and soil was some kind of mostly organic cactus-type mix that was crusty and very hard. If this is the case with all their trees, be prepared to replace soil immediately.