Bonsai Nut
Nuttier than your average Nut
I am reviewing this vendor because they sell the plastic mesh planters that are so great for small trees / seedlings. I placed two orders with this vendor, and neither was satisfactory.
In the first order, I ordered 50 pots and a koi pond net. They were out of stock on the net, but no one informed me. The balance of the order was fulfilled, but they charged me FULL SHIPPING for the order - the same shipping they quoted originally for the pots (small and light) and the net (long and difficult to ship). I was upset about the shipping charge and the fact that no one contacted me about the incomplete order. As it stands, I have no idea if they are planning to ship me the net, ever, and what they will charge me for it.
Second order was even worse. I ordered 75 pots from them, and because I needed them quickly I paid $19 for 3-day shipping. Order processed normally, and I received a shipping notice that said all pots were on their way. On the third day, I receive a box that feels strangely lightweight. I open the box, and there are only 7 pots in it. Once again, they shipped a partial order with no communication. Additionally, they charged me the FULL $19 shipping charge for what amounted to $7 worth of pots. No mention in the order about what happened to my other 68 pots, if/when they would be shipped, etc.
I had to call and have a lengthy conversation with their customer service people to get them to refund the shipping cost. I also found out that they had only 50 pots on backorder, so they would not have been able to fill my order, regardless.
I do not recommend this vendor. They do not seem to have the ability to check stock in real-time, and will ship partial orders while charging you full shipping costs.
In the first order, I ordered 50 pots and a koi pond net. They were out of stock on the net, but no one informed me. The balance of the order was fulfilled, but they charged me FULL SHIPPING for the order - the same shipping they quoted originally for the pots (small and light) and the net (long and difficult to ship). I was upset about the shipping charge and the fact that no one contacted me about the incomplete order. As it stands, I have no idea if they are planning to ship me the net, ever, and what they will charge me for it.
Second order was even worse. I ordered 75 pots from them, and because I needed them quickly I paid $19 for 3-day shipping. Order processed normally, and I received a shipping notice that said all pots were on their way. On the third day, I receive a box that feels strangely lightweight. I open the box, and there are only 7 pots in it. Once again, they shipped a partial order with no communication. Additionally, they charged me the FULL $19 shipping charge for what amounted to $7 worth of pots. No mention in the order about what happened to my other 68 pots, if/when they would be shipped, etc.
I had to call and have a lengthy conversation with their customer service people to get them to refund the shipping cost. I also found out that they had only 50 pots on backorder, so they would not have been able to fill my order, regardless.
I do not recommend this vendor. They do not seem to have the ability to check stock in real-time, and will ship partial orders while charging you full shipping costs.