Yea the double box was pretty horrendous, literally resting on the top of the tree which is why it poked through and snapped a portion off. Over the years I've had a few exchanges with the owner and saw some trees but never purchased until now. I have seen a wide range of prices on varying material, but nothing like the ones posted on the out of date website.
I knew going in that this would more than likely be shipped poorly, but like i said, i was willing to roll the dice. Knowing that I was basically buying a trunk helped alleviate some concerns. I would NOT buy something more finished from them. It's a shame they can't get their act together with shipping. Every other seller in the country that ships can do it right, why they can't is beyond me.